RIGHT TO RETRACT
The customer can exercise his right of withdrawal and return of the product within 14 working days of delivery.
The customer will exercise his right of withdrawal by contacting customer service:
- by email to customer service at the email address: firstname.lastname@example.org
After having communicated his decision to withdraw, the customer then has 14 days to return or return the goods.
Any withdrawal or return not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability towards the customer.
The customer may request the exchange or refund of the returned product, without penalty, with the exception of the return costs which remain at his expense. However, in the event of an exchange, delivery costs may be billed to the customer again.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in sales condition.
Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be reimbursed, in particular, but not exclusively, the products covered by Article L. 121-21-8 of the Consumer Code. to know :
- any tailor-made product
- any made-up product
- any product exclusively
The seller must reimburse the customer for all sums paid, including delivery costs, within 14 days of the recovery of the goods or of the transmission of proof of the shipment of such goods.
The parties will be exempt from their obligations, in the event that a circumstance beyond their control, constituting a case of force majeure, prevents their execution. The obligations of the parties will be suspended.
The party who invokes such a circumstance, must notify the other party immediately, of its occurrence and its disappearance.
All irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by the parties, are considered as cases of force majeure. French case law and in particular, the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the shutdown of telecommunications networks.
If the force majeure event lasts longer than three months, these general conditions may be terminated by the injured party.
If one or more stipulations of these general conditions of sale were to be declared null by application of the law, of a regulation or of a final decision of a French court, the other stipulations will keep all their force and their scope.